Facing QuickBooks multi-user mode not working issue while trying to access your company file (which is stored over the server system) from one of the workstations? If yes, then allow us to assure you that this is the exact right place for you. Tackling multi-user mode issues in QuickBooks Desktop can be pretty tricky, especially for those users who do not have much technical expertise. Therefore, we have decided to come up with this post to explain the reasons that can lead to QuickBooks multi-user mode not working issue, along with all the troubleshooting fixes.
To get immediate troubleshooting assistance resolving QuickBooks multi user mode not working issue, you can contact our QuickBooks experts at (855)-856-0042.
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What are the reasons causing the QuickBooks multi-user mode issue?
Generally, the QuickBooks multi-user mode issue occurs when Windows Firewall blocks QuickBooks Desktop from connecting to the internet to host the company file. Nonetheless, there can be other reasons behind it, such as:
- QuickBooks Desktop does not have Windows permission to share the company file over the multi-user network.
What are the ways to rectify the QuickBooks multi-user mode not working issue with safety?
Solution 1) Manually make a Windows Firewall exception for QuickBooks
- Click on the Windows Start menu.
- In the search box, type “Windows Firewall” and then open Windows Firewall.
- Click on the Advanced Settings option.
- Right-click on Inbound Rules and then click on the New Rule option.
- Choose the Program option and then the Next button.
- Select the This Program Path option and then the Browse button.
- Go to Windows Explorer.
- Follow the path, “C:\Program Files\Intuit\QUICKBOOKS YEAR.”
- Select the QBDBMgrN.exe file and then click on Next.
- Click on the Allow the Connection option and then the Next button.
- If prompted, confirm all profiles are selected. Click on Next.
- Create a new rule and give it a name like “QBFirewallException(name.exe).”
- Follow the above-mentioned steps to create outbound rules for QuickBooks this time.
- Open QuickBooks Desktop and try to access your company file on the multi-user network.
If QuickBooks multi user mode issue persists, move further to the second solution.
Solution 2) Set up Windows permissions for the QuickBooks folder
- On the server computer, select the Windows Start menu.
- Search for File Explorer and open it.
- Go to the C: drive and then go to the following path: \Users\Public\Public Documents\Intuit\QuickBooks.
- Right-click on the folder titled QuickBooks and then select the Properties option.
- Move to the Security tab and then click on the Edit button.
- Click on QBDataServiceUserXX and then select the Full Control checkbox.
- Select the Apply option.
- Pick the Apply button and then click on the OK button.
- Open QuickBooks Desktop on your workstation and try to access your company file.
In case you fail to get over the QuickBooks multi-user mode not working issue even after implementing the aforementioned troubleshooting solutions, then the QuickBooks Database Server Manager might be failing to run on the server computer. Therefore, our suggestion for you is to run the QuickBooks Database Server Manager on the host computer. For additional troubleshooting assistance to rectify the QuickBooks multi-user mode issue, feel free to contact our QuickBooks experts at (855)-856-0042.